Frequently Asked Questions

Production typically takes 2-5 business days. After that, shipping times depend on your location: US orders usually arrive within 5-8 business days, while international orders may take 10-20 business days. You'll receive a tracking number once your order ships.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by location. Any customs fees or import duties are the responsibility of the buyer. Check your country's import regulations for more details.

Absolutely! Once your order ships, you'll receive an email with tracking information. You can use this to monitor your package's journey right to your doorstep. If you have any issues with tracking, feel free to contact our support team.

We're sorry if this happens! Please contact us within 7 days of receiving your order with photos of the damage. We'll work with you to resolve the issue, whether that means sending a replacement or providing a refund. Your satisfaction is our priority.

Yes! Our ceramic mugs are both dishwasher and microwave safe. The high-quality prints are designed to withstand regular washing without fading. For longest life, we recommend placing mugs on the top rack of the dishwasher.

Our vinyl stickers work great on laptops, water bottles, phone cases, car windows, notebooks, and most smooth, clean surfaces. They're water-resistant and UV-protected, making them suitable for both indoor and outdoor use. For best adhesion, make sure the surface is clean and dry before application.

Our posters are printed on premium 175 gsm fine art paper with a smooth matte finish. We use archival-quality inks that are fade-resistant, ensuring your artwork stays vibrant for years to come. The paper is thick enough to feel substantial but light enough for easy framing.

Our posters are sold unframed to give you the flexibility to choose a frame that matches your personal style and space. We use standard sizes that fit most off-the-shelf frames, making it easy to find the perfect match. All posters are shipped flat in protective packaging.

Since each item is made-to-order specifically for you, we generally don't accept returns for buyer's remorse. However, if there's a defect in your product or if we made a mistake with your order, we'll gladly send a replacement or provide a refund. Contact us within 30 days of receiving your order.

To request a refund for a defective or incorrect item, please contact our support team with your order number and photos of the issue. We'll review your request and respond within 1-2 business days. If approved, refunds are processed to your original payment method within 5-10 business days.

Orders can be cancelled within 2 hours of placement, before production begins. After that, items enter the production process and cannot be cancelled. If you need to cancel, please contact us immediately with your order number.

We're committed to minimizing our environmental impact. Our print-on-demand model means we only produce what's ordered, reducing waste. We use water-based inks when possible and partner with fulfillment centers that prioritize sustainable practices. We're always looking for ways to improve our environmental footprint.

For bulk orders or wholesale inquiries, please contact us directly through our contact page. We're happy to discuss custom arrangements for larger quantities, whether for events, gifts, or resale. Volume discounts may be available depending on order size.

We love hearing design ideas from our community! While we can't guarantee we'll create every suggestion, we do take customer input into consideration when planning new designs. Feel free to reach out with your ideas - you might see them in our collection someday!

The best way to stay updated is to subscribe to our newsletter! You'll be the first to know about new designs, special promotions, and exclusive offers. You can also follow us on social media for behind-the-scenes content and announcements.